Refund policy

Refund Policy

We take pride in the quality of our tools and stand behind every product we ship. That said, because each item is custom-produced and inspected before shipping, we do not offer general returns or refunds for buyer's remorse.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right. Please contact us within 7 days of delivery with the following:

• Your order number

• A description of the issue

• Clear photos of the damaged or defective item and packaging

Once we’ve reviewed your claim, we’ll either send a replacement or issue a refund, depending on the situation.

Non-Returnable Items

• We do not accept returns for items that are not defective or damaged

• Items must be unused and in their original packaging to qualify for any refund consideration

Exchanges

We do not offer direct exchanges. If you receive a defective product and need a replacement, we’ll handle it as a warranty claim.

Cancellations

Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled.

Contact

To start a claim, please email us at marketing@insidercarpentry.com with your order number and a brief description of the issue.